Wednesday, July 29, 2009

10 Tools of VoIP Success, How to Get More

What has led to the success of so voIP entrepreneurs even in a time of "global recession"?

1. The proliferation of broadband, Internet and wireless
2. Open source technologies such as Asterisk, freeSWITCH, Yate, OpenSER (now OpenSIPS)
3. Free or near free calling tools: the Internet Phone of VocalTec in 1995, BuddyPhone, Skype, Gizmo Project, MagicJack
4. The power and magic of SIP
5. Local presence and virtual presence promoted by Virtual Phone Line (2000)
6. The ability for any entrepreneur or company to become a global provider via local international phone numbers that give a local presence to their users from DIDX (2005) (VPL and DIDX, inventions of Rehan Allahwala Ahmed)
7. Codecs G723, G729
8. Jeff Pulver, Vonage and VON and Jeff's insistence on breaking the mold, never be satisfied
9. IP PBX, a.k.a. IP PABX less expensive and more flexible than traditional PBX
10. ITEXPO and TMCnet.com under the modest but innovative leadership of Rich Tehrani

We've not even touched the edge of what's possible. Who knows what mind-blowing, life-improving innovations lurk in the minds of those in remote and rural areas, emerging countries, third world countries, developing countries? A shameless plug for a conference to consider whose discussion will include this very important topic: ITU Telecom World 2009.

... browse some of our team's other blogs at http://blogs.didx.net and http://blog.tmcnet.com/monetizing-ip-communications/. You're welcome to comment, contribute, and collaborate any time.

Sunday, July 26, 2009

HR Nightmare Episode 2 and taking submissions

Wow, I already got a new HR Nightmare story. Names have been changed to protect the innocent.

A company in Whoville Commons, hired a thirty - eight year old MSSQL server DBA not from an advertised job but because she put her resume in at the human resources department. She was fresh out of a local college and had just become a "Certified Database Administrator" of her chosen application. While she had held one job part time in the past it was working for another firm in another town while she went to school. Unfortunately at this firm she really only was allowed to do low end workstation maintenance.

While she had been thru college and had a four year degree in computer science she really didn't have that much experience with MSSQL and while she had taken the tests she went to a training school that one of her teachers recommended and instead of going thru the book they basically handed her the answers and read them aloud in class for the time period she was in the training company's boot camp. They do this as they have a guaranteed 100% pass rate. She really didn't realize this was a problem or illegal as the training company presented it as authorized materials.

Since this woman had a fairly good resume and was certified, the company jumped at the chance to get her. It was an amazing opportunity for them as they had a twenty four hour seven day a week mission critical database that had been installed just two years before and they were paying a local company four times what she was making in salary to maintain it. The woman is extemely intelligent and actually had fully memorized the answers to all the test questions which basically gave her a good understanding of the system. She knew enough literally to maintain the system with little or no assistance.

Everything went well for almost two and a half months. After this period of time during a routine weekend morning maintenance the database server started experiencing major high process and blocking locks. The system was virtually crippled, she still apparently had everything under control. She verified what was causing blocking locks and killed the spid. She then ran queries and analysis to try and find out why this kept happening.

Unfortunately she had changed the logging mode of the database when she first arrived to simplify so no changes were recorded. She really didn't understand this as she hadn't read the books and was being kept so busy at work and home because of the company backlog that she couldn't do what ten years ago most people would have considered a normal amount of research for a computer or programming position.

Her backups which were being handled by tape and by the jobs previously setup before her arrival were filegroup and .bak files only to tape and were only backing up one section of the database which she didn't realize. Needless to say during her analysis because she really didn't know how to verify integrity of the data or the specific commands related to the MSSQL server system as they hadn't been test questions she decided to delete the data and readd records as a test.

Well in this instance she deleted over half the database by accident. When she went to do a recovery by restoring the database she had only one filegroup. The company was at a complete loss they relied on their database for multi-site inventory and customer maintenance. The employer called another outside company as she didn't have any other answer than a four or five month reentry of all data.

The outside company sent another certified individual to meet with her and try to look at the system for a possible recovery but it became apparent to the outside company and the owner after they talked that she knew little or nothing about the system. She was fired for the data loss and there was no recovery. The only reason that they knew of the school was because she encouraged the other systems administrators who maintained the system to go get certified thru this company because it was "super quick and super easy" and you didn't even need to read the book, see she had gone into detail with her supervisor and the Systems Administrators.

Because of this the company had to do a paper reentry of which some records were just lost due to age. They felt that since she was so knew that a lawsuit against her would not be profitable or much likelihood of winning. She also did not get turned into the certification company or Microsoft but she helped to make a worse name for the product and the company which had invested in it than anyone could imagine. Can you imagine calling a service company because they forgot to send you a monthly bill?

If you wish to post feel free to edit my horrible writing just don't use my name as one or two of the guys from Whoville would and I quote "never talk to me again" and he is still laughing at the situation. The customers and the poor half bankrupt company are still not amused.

Thanks to the guy from Whoville for submitting. The first HR Nightmare story is at http://suzanne.supertec.com/2009/07/hr-nightmare-episode-1-and-taking.html.

... browse some of our team's other blogs at http://blogs.didx.net and http://blog.tmcnet.com/monetizing-ip-communications/. You're welcome to comment, contribute, and collaborate any time.

Mary Anne Tolention's Facebook, Nokia or iPhone?

Want to eavesdrop?

Copy of Mary Anne Tolentino's Facebook wall discussion on Nokia or iPhone...

Mary Anne Tolentino... someone told me Texting in iphone is quite challenging. I tested it a few days ago in the apple store, medyo hard nga....easier with N97. Ergo, I need to decide will it be N97 or Iphone 3GS? Of course iphone looks sexier :)
7 hours ago · Comment · Like

Edwin Sallan... i'm getting used to it now. tiyaga lang, Maan. =)
7 hours ago

Edwin Sallan... although I don't think you'll regret opting for the N97, too. nice phone as well. did i just confuse you? =)
7 hours ago

Jerry RiveraN97 it is
7 hours ago

Suzanne Bowen... Mary Anne, Perry Ismangil said the Nokia series is easier to text and use Internet on than the iPhone. He's at http://perry.ismangil.com/. I use Nokia e61i, a little older than the 97. Enjoy, whatever you decide!
7 hours ago · Delete

Jed Domingo... My humble vote goes for the N97...8-)
7 hours ago

Travelife Mag... We find Nokia much easier for texting too.
7 hours ago

Eric Tiongson... @Maan, you buying or Globe giving you one?
7 hours ago

Mary Anne Tolentino... My handset upgrade of course am broke :) So which one? I like both! But I need to choose just one
7 hours ago

Mary Anne Tolentino... Txtng is impt but there are other considerations. Read a lot of reviews. Checked it out in apple store and nokia but briefly. I dont like to make a mistake cause will be tied up 2 yrs..........so
7 hours ago

Elmar M. Gomez... iPhone. Use N97 for your other SIM. :)
6 hours ago

Eric Tiongson... If texting is that important, I'd suggest the N97. :-) I'm using an E71 and I can't imagine doing as much typing as I do on an iPhone.
6 hours ago

Mary Anne Tolentino... voice calls, SMS, email very impt, internet sufing, FB of course, video, camera those are the impt stuff I use it for. Not music, mauubos battery agad. Another consideration is, can I get a spare battery at once? mpt for me. cant wait to have it charged before i use it again.
6 hours ago

Eric Tiongson... iPhone's cannot have their battery replaced, so usability-wise N97 is looking good for you. :-)

Catch though is that if you don't get an iPhone from Globe now, you might not get one in the next 2 years. Whereas Nokia's can be purchased anytime anywhere.
6 hours ago

Mary Anne Tolentino... so you mean they wont sell iphone in the open market? will u not get an iphone for u?
6 hours ago

Eric Tiongson... they offered the older iPhone model, i want the new one. not sure if they have any on stock by now. :-)

and, nope, not aware of any plans to open up iPhone anytime soon.
5 hours ago

Mary Anne Tolentino... end of july or early august ang dating ng iphone 3gs. N97 was released this week or was that last week? kaya ang hirap mag decide
5 hours ago

Suzanne Bowen... This is an excellent discussion on cell phone choice, Mary Anne. Small favor? Can I copy this discussion to my blog? Can I leave your names in or do I give a pseudo name for each? The content is something people should read.
14 minutes ago · Delete

Mary Anne Tolentino... suzanne go ahead :) may help others in making a choice
5 minutes ago

Mary Anne Tolentino... but some of the sentences are in the vernacular :)

... browse some of our team's other blogs at http://blogs.didx.net and http://blog.tmcnet.com/monetizing-ip-communications/. You're welcome to comment, contribute, and collaborate any time.

Tuesday, July 21, 2009

PortaOne's 24/7 NOC Answer for DIDX Client

This is a thank you note to PortaOne from me and our DIDX team. Recently the 24/7 NOC at PortaOne came to the rescue for a client of ours. They are a little different from others in the industry in that they allow their clients to make any modifications in their code for your own use. (Just can't sell it, obviously.) After successfully completing the project for the client, a nice surprise was the interop compatibility that resulted. Portaone will soon post this in their documentation pages.

Listen to an interview between me Suzanne Bowen of DIDX and Roman Khalenkov of PortaOne at DIDX, PortaOne Record a Podcast to Discuss the Unique Advantages of PortaSwitch: Source Code, 24/7 Technical Support and Maintenance.

We will both be at ITEXPO West Sept 1-3, 2009, with PortaOne at booth 427 and DIDX at booth 125. ITEXPO West in Los Angeles looks like one of the best IP communications meetups. We must see you there, too!


... browse some of our team's other blogs at http://blogs.didx.net and http://blog.tmcnet.com/monetizing-ip-communications/. You're welcome to comment, contribute, and collaborate any time.