Years of Dell Purchases by Super Technologies May End

Our company is a frequent buyer of Dell products. You'll find netbooks, XPSs, Inspirons, Vostros, and more all over our global offices. We've probably spent around $50,000 at least in the past ten years with Dell. Very disappointed today when I gave one of mine to my colleague who works mostly in Karachi and Dubai. I followed the correct protocol to transfer ownership to my colleague.

Dell replied the following, while we know that XPS can be serviced in Pakistan, so I think we will not purchase from Dell again in the future:

"Dear Valued Customer,

Good day to you.

With regret, this is to inform you that your request to transfer your
Dell system bearing service tag: (number deleted to protect the writer) to Pakistan was unsuccessful as
Pakistan does not support XPS 1530 models.

However, should you be traveling back to US or nearby countries such as
Hong Kong, Malaysia or Singapore and need any technical assistance,
please do not hesitate to call Dell Technical support in the respective
countries.

Hong Kong
Desktop Standard Tier Main Line Phone number deleted to protect the writer
Notebook Standard Tier Main Line Phone number deleted to protect the writer
PowerEdge & PowerVault Main Line Phone number deleted to protect the writer

MALAYSIA
Desktop Standard Tier Main Line Phone number deleted to protect the writer
Notebook Standard Tier Main Line Phone number deleted to protect the writer
PowerEdge & PowerVault Main Line Phone number deleted to protect the writer

SINGAPORE
Desktop Standard Tier Main Line Phone number deleted to protect the writer
Notebook Standard Tier Main Line Phone number deleted to protect the writer
PowerEdge & PowerVault Main Line Phone number deleted to protect the writer

We sincerely apologize for any inconvenience caused."



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